Product Related

Product Related

Are your baby products made from safe and non-toxic materials?

Yes, we prioritize the safety and well-being of your little ones. Our baby products are made from high-quality, non-toxic materials and go through rigorous safety testing to ensure they meet or exceed industry standards.

Can I find products suitable for specific age ranges?

Absolutely! We offer baby products suitable for various age ranges, from newborns to toddlers. Each product listing on our website includes age recommendations to help you find the right items for your child.

Do you offer organic or eco-friendly baby products?

Yes, we understand the importance of sustainable and eco-friendly options. We offer a range of organic and eco-friendly baby products that are gentle on your baby's skin and environmentally conscious.



How can I place an order on your website?

Placing an order is easy! Simply browse our website, select the desired items, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping details, select a payment method, and complete your order.

How long does it take to process and ship an order?

We strive to process orders promptly. Order processing typically takes 1 to 2 business days. Once your order is shipped, you will receive a confirmation email with tracking information to monitor its progress.

Can I track the status of my order?

Yes, once your order is shipped, we will provide you with a tracking number. You can use this number to track the status of your package. Additionally, you can log into your account on our website to view order details and track shipments.


Can I update my shipping address?

  1. Prior to making your purchase, carefully review your order details, including the shipping address, to ensure accuracy.
  2. In the event that you notice an incorrect shipping address after placing your order, promptly contact our support team at
  3. Provide them with your order number and the corrected shipping address.
  4. It's important to reach out within 24 hours of placing your order for the best chance of addressing the issue.
  5. Our support team will make every effort to accommodate your request.
  6. However, please note that once your order is fully processed and a tracking number is provided, it may not be possible to cancel or update the shipping address.

Can I update my billing address?

Once an order is placed, we are unable to update the billing address. However, there should be no issues with your order as long as the provided shipping address is correct. Please ensure that the shipping address is accurate during the checkout process. You will receive an order confirmation containing the billing and shipping details for your reference. If you have any concerns or questions, please don't hesitate to reach out to our support team for further assistance.

How do I cancel my order?

To cancel your order, please follow these steps:

  1. Send an email to within 24 hours of placing your order.
  2. Use "Cancel Order" as the subject line of your email.
  3. Include your order number in the subject line as well for easier identification.
  4. Our support team will do their best to accommodate your request and cancel the order for you.
  5. Please be aware that once your order is fully processed and a tracking number is provided, it may no longer be possible to cancel it.

If you have any further questions or require assistance, feel free to reach out to our support team.

Iā€™m missing or received an incorrect item in my order. What can I do?

We apologize for the mix-up in your order. To resolve the issue, kindly follow these steps:

  1. Contact our support team at within 14 days of receiving your order.
  2. Provide them with details regarding the mix-up or any issues you encountered.
  3. Our support team will be ready to assist you further and provide the necessary guidance or solutions to resolve the problem.

Please ensure to reach out within the specified timeframe to ensure a prompt resolution. We appreciate your understanding and cooperation.

I did not find the answer to my question.

If you have any further questions or if your specific inquiry hasn't been addressed, please don't hesitate to contact our dedicated support team at They are available to provide further assistance and address any additional concerns you may have. We are committed to ensuring your satisfaction and will be more than happy to assist you.



What are your shipping options and delivery times?

We offer various shipping options, including standard and expedited shipping. Delivery times depend on your location and the shipping method chosen. Standard shipping usually takes 3 to 7 business days, while expedited shipping can take 1 to 3 business days.

How do I get free shipping?

To qualify for free shipping within the U.S., please ensure that your order meets the following criteria:

  1. The total cost of your order must be above $40.
  2. The minimum order amount requirement is calculated after any discount codes or promotions have been applied.

If your order meets these conditions, the standard shipping option will be available at no additional cost during the checkout process. Please note that free shipping eligibility may be subject to change based on promotional offers or specific terms and conditions.

Returns & Exchanges

Returns & Exchanges

What items are returnable?

To be eligible for a return, the items must satisfy the following conditions:

  • The return request is made within 30 days from the date of purchase.
  • The items are in an unused and resalable state.
  • The items are accompanied by the original packaging and all tags remain intact.

How do I make a return?

To initiate a return, follow these steps:

  1. Visit our returns center to begin the return process.
  2. Provide your order number and email address to locate your order.
  3. Follow the provided instructions and select the specific items you want to return.
  4. Please allow 24 to 48 hours for your return request to be reviewed and approved.
  5. Upon approval, you will receive a confirmation email containing shipping details and further instructions.

How long does it take to process a refund?

Once we receive your returned items, we will inspect them to ensure they meet the return criteria. After verification, we will initiate the refund process. Refunds are typically processed within 5 to 7 business days, depending on your original payment method.

What are the refund options?

We offer the following refund options:Refund to the original payment method: If you choose this option, the refund amount will be credited back to the original payment method you used during the purchase.

How do I ship back the items?

If your order meets our return requirements, PandaEar will take care of the shipping cost for returning the items. Once your return is approved, you will receive an email containing a return label. Follow these steps to ship your product back to us:

1. Print the return label attached to the email.
2. Package the items securely, ensuring they are in their original condition and include any necessary accessories or tags.
3. Affix the return label to the outside of the package, covering any previous shipping labels.
4. Drop off the package at the designated shipping carrier or schedule a pickup, depending on the instructions provided in the email.

Please note that it's important to ship the items back within the specified timeframe mentioned in the return instructions to ensure a smooth return process.

Can items be exchanged?

We apologize for any inconvenience, but we do not currently support product exchanges. However, you can still proceed with the return process in order to receive a refund for your item. Once the return is approved and processed, a refund will be issued to your original form of payment. If you wish to exchange the item for a different product, we recommend initiating a return and placing a new order for the desired item separately.

Can I exchange or return items gifted to me?

We apologize for the confusion. For gifted products, we do not offer direct exchanges. If you would like to return a gifted item, please reach out to our support team at customer service@mushie. They will be happy to assist you further with the return process and provide any necessary instructions.